Reaching a person
Contact
Three addresses, so your message lands in the right place. There is no phone line and no live chat: everything is email, answered by a person.
Where to write
- Generalhello@oneweekinnewyork.com
- Questions about what we cover, whether your trip fits, or anything before you buy.
- Help with a tripsupport@oneweekinnewyork.com
- Something wrong with a plan you have paid for, a place we got wrong, a refund request, or an account you cannot get into.
- Privacyprivacy@oneweekinnewyork.com
- A copy of your data, a correction, deletion, or any other request under data protection law.
We answer within a few days, and within one month for data protection requests. Telling us the email address on your account helps us find you.
What we can and cannot help with
We can fix a wrong venue detail, re-plan a day that does not work, sort out access to your account, and answer anything about how the guide reached a suggestion.
We cannot book, cancel or change anything on your behalf, contact a venue for you, or help with a booking made somewhere else. We are not a travel agent and we hold no reservation of yours.
Nothing here is monitored around the clock, so do not use these addresses for anything urgent while you are traveling. In an emergency, contact the local emergency services.
Who you are writing to
One Week In operates this service. The privacy policy sets out what we do with what you send us, and the terms cover the rest.
Who operates this service, and the address for correspondence